WE ARE HAPPY TO PROVIDE REFUNDS OF ELIGIBLE SHOES AND/OR ACCESSORIES ("ITEM(S)”) FOR STORE CREDIT IN THE AMOUNT OF THE ORIGINAL SALE PRICE, MINUS ANY SHIPPING EXPENSE, WITHIN 15 DAYS OF DELIVERY DATE.
ELIGIBLE RETURN ITEM(S)
IN ORDER TO BE ELIGIBLE FOR RETURN FOR STORE CREDIT OR EXCHANGE, ALL RETURNED ITEM(S) MUST BE UNWORN AND HAVE ORIGINAL TAGS ATTACHED IN THEIR ORIGINAL POSITION ALONG WITH THEIR ORIGINAL PACKAGING. PLEASE BE AWARE THAT ALL ITEMS UNDER OUR ACCESSORIES COLLECTION ARE FINAL SALE.
PLEASE NOTE THAT ANY ITEM(S) THAT HAS BEEN WORN AND STAINED OR OTHERWISE DAMAGED AFTER DELIVERY WILL NOT BE ACCEPTED FOR A RETURN FOR STORE CREDIT OR OTHERWISE AND WILL BE SUBJECT TO A RE-SHIPPING FEE IF APPLICABLE.
IN THE EVENT THAT ITEM(S) DELIVERED FROM AN ONLINE ORDER WERE RECEIVED DAMAGED, DEFECTIVE, OR INCORRECT, YOU MUST CONTACT OUR CUSTOMER SERVICE CENTER WITHIN 7 DAYS OF DELIVERY IN ORDER TO RECEIVE A FULL REFUND TO YOUR ORIGINAL PAYMENT METHOD OR TO RECEIVE A REPLACEMENT ITEM.
FINAL SALE ITEMS
NO REFUNDS / STORE CREDIT WILL BE ISSUED FOR ANY “FINAL SALE ITEM”
BEAUTY CREATIONS MAKEUP AND ACCESSORIES ARE CONSIDERED FINAL SALE!
HOW TO RETURN AN ONLINE ORDER
YOU CAN PURCHASE THE RETURNING LABEL ON YOUR OWN OR EMAIL US TO GET THE RETURN LABELS. YOU ARE RESPONSIBLE FOR PAYING THE COST OF RETURN SHIPPING, AND SUCH COST WILL NOT BE REFUNDED TO YOU IN ANY MANNER. RETURN YOUR ORDER TO THE FOLLOWING ADDRESS:
EXOTIC SOLE
168 N L ST
DINUBA, CA 93618
STORE CREDITS WILL NOT BE FULFILLED UNTIL YOUR RETURN ORDER HAS BEEN RECEIVED AND PROCESSED THROUGH OUR RETURNS DEPARTMENT.
EXOTIC SOLE IS NOT LIABLE FOR ANY RETURN PACKAGES THAT MAY BECOME LOST OR STOLEN IN-TRANSIT. PLEASE KEEP YOUR PROOF OF POSTAGE AND/OR RETURN TRACKING NUMBER WHEN SHIPPING BACK YOUR RETURNS.