Return & Exchange Policy

WE ARE HAPPY TO PROVIDE REFUNDS OF ELIGIBLE SHOES AND/OR ACCESSORIES ("ITEM(S)”) FOR STORE CREDIT OR REFUND IN THE AMOUNT OF THE ORIGINAL SALE PRICE, MINUS ANY SHIPPING EXPENSE, WITHIN 15 DAYS OF DELIVERY DATE. 

ELIGIBLE RETURN ITEM(S)

IN ORDER TO BE ELIGIBLE FOR RETURN FOR STORE CREDIT OR REFUND, ALL RETURNED ITEM(S) MUST BE UNWORN AND HAVE ORIGINAL TAGS ATTACHED IN THEIR ORIGINAL POSITION ALONG WITH THEIR ORIGINAL PACKAGING. PLEASE BE AWARE THAT ALL ITEMS UNDER OUR ACCESSORIES COLLECTION, MYSTERY BOXES, BEAUTY, AND SHAPEWEAR ARE FINAL SALE. 

PLEASE NOTE THAT ANY ITEM(S) THAT HAS BEEN WORN AND STAINED OR OTHERWISE DAMAGED AFTER DELIVERY WILL NOT BE ACCEPTED FOR A RETURN FOR STORE CREDIT OR OTHERWISE AND WILL BE SUBJECT TO A RE-SHIPPING FEE IF APPLICABLE.

IN THE EVENT THAT ITEM(S) DELIVERED FROM AN ONLINE ORDER WERE RECEIVED DAMAGED, DEFECTIVE, OR INCORRECT, YOU MUST CONTACT OUR CUSTOMER SERVICE CENTER WITHIN 7 DAYS OF DELIVERY IN ORDER TO RECEIVE A FULL REFUND TO YOUR ORIGINAL PAYMENT METHOD OR TO RECEIVE A REPLACEMENT ITEM.

FINAL SALE ITEMS

NO REFUNDS / STORE CREDIT WILL BE ISSUED FOR ANY “FINAL SALE ITEM

BEAUTY CREATIONS MAKEUP AND ACCESSORIES ARE CONSIDERED FINAL SALE!  

STORE CREDITS WILL NOT BE FULFILLED UNTIL YOUR RETURN ORDER HAS BEEN RECEIVED AND PROCESSED THROUGH OUR RETURNS DEPARTMENT. 

EXOTIC SOLE IS NOT LIABLE FOR ANY RETURN PACKAGES THAT MAY BECOME LOST OR STOLEN IN-TRANSIT. PLEASE KEEP YOUR PROOF OF POSTAGE AND/OR RETURN TRACKING NUMBER WHEN SHIPPING BACK YOUR RETURNS.