We know carrier issues and delays can happen. We find that some carriers may scan a package as “Delivered” when it is still out for delivery and will sometimes physically deliver the parcel within the next four business days.
After 4 business days, if your order is showing as "Delivered” by the carrier, and you have still not located your package, and you have checked the area surrounding your delivery address please contact Customer Service for assistance.
Please note, EXOTIC SOLE is not liable for missing packages marked delivered. If you believe this was mis-delivered, we recommend filing a claim with the carrier directly. At this time, we're not currently set up for reshipment orders or exchanges and require that a new order is placed with the returned funds.
If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact Customer Service to investigate.
If we get a package returned back to us after shipping it out due to an invalid address, the customer is responsible for paying for shipping because we are not the ones who put the address incorrectly. Please understand that we would need to re-purchase a shipping label in order to ship it out again. If a package were to get back to us, our customer service would contact you immediately and assist you.
We do same/next day shipping but that excludes WEEKENDS. Our shipping days are Monday-Friday so please keep that in mind. Thank you for the support of our business, we appreciate it more than you will ever know!