CAN I CANCEL MY ORDER?
TO BE ELIGIBLE FOR A FULL REFUND CANCELLATION, ALL CANCELLATION REQUESTS MUST BE SUBMITTED WITHIN 30 MINUTES OF PLACING YOUR ORDER.
CANCELLATION REQUESTS RECEIVED AFTER 30 MINUTES, WILL ONLY BE ELIGIBLE FOR A STORE CREDIT IF ORDER IS UNFULFILLED.
ALL FULFILLED ORDERS WILL NO LONGER BE ELIGIBLE FOR A CANCELLATION.
REQUESTS CAN BE MADE VIA EMAIL AT INFO@EXOTICSOLE.SHOP
CAN I STILL RETURN ITEMS?
YES, ALL ELIGIBLE ITEMS MUST BE RETURNED WITHIN 20 DAYS FOR STORE CREDIT OR EXCHANGE. EMAIL US AT INFO@EXOTICSHOLE.SHOP FOR APPROVAL OF YOUR RETURN/EXCHANGE
CAN I CONTACT CUSTOMER SERVICE TO APPLY A COUPON FOR ME BECAUSE I FORGOT TO APPLY IT BEFORE CHECKING OUT?
YES, OF COURSE WE CAN SEND YOU A REFUND OF THE COUPON CODE AMOUNT AS LONG AS IT IS VALID AND AN EMAIL OR MESSAGE HAS TO BE SENT IN A PERIOD OF 30 MINUTES AFTER PLACING YOUR ORDER. IF YOU CONTACT CUSTOMER SERVICE 30 MINUTES AFTER PLACING YOUR ORDER, IT WILL NOT BE REDEEMED AND NO REFUND WILL BE SENT.
HOW LONG IS MY THANK YOU CARD CODE ACTIVE FOR?
YOUR THANK YOU CARD CODE IS ACTIVE FOR 3 MONTHS AFTER THE PURCHASE DATE.
WHAT DO I NEED TO INCLUDE IN MY RETURN PACKAGE?
PLEASE INCLUDE THE INVOICE IN YOUR PACKAGE OR A SMALL NOTE STATING:
- NAME USED TO PLACE ORDER
- ORDER NUMBER
- ITEMS RETURNED
- SPECIAL NOTES (IF ANY)
CARE INSTRUCTIONS
HERE ARE SOME TIPS ON HOW TO CARE FOR AND EXTEND THE LIFE OF EXOTIC ACTIVEWEAR! WHEN WASHING:
- TURN ITEM INSIDE OUT
- MACHINE WASH COLD
- NO BLEACH
- HAND DRY FOR BEST CARE BUT MAY ALSO TUMBLE DRY ON LOW
- DO NOT IRON OVER LOGOS/DESIGNS
OH, NO! MY ITEM WAS DEFECTIVE WHEN I RECEIVED IT!
IF AN ITEM IS DEFECTIVE, IT IS ELIGIBLE FOR REPLACEMENT STRICTLY WITHIN THE 5 DAY PERIOD, SO PLEASE INSPECT YOUR ITEMS IMMEDIATELY
PLEASE EMAIL INFO@EXOTICSOLE.SHOP WITHIN 5 DAY PERIOD WITH YOUR ORDER NUMBER AND PHOTO OF THE DEFECTIVE ITEM IN ORDER TO BE ELIGIBLE FOR A REPLACEMENT
OH, NO! I PUT IN THE WRONG SHIPPING ADDRESS!
IF YOU REALIZE THAT YOU ENTERED YOUR SHIPPING ADDRESS INCORRECTLY, PLEASE CONTACT US AS SOON AS POSSIBLE AT INFO@EXOTICSOLE.SHOP. WE WILL DO OUR BEST TO FULFILL YOUR REQUEST AND CHANGE THE ADDRESS. IF WE ARE UNABLE TO, WE DO NOT TAKE RESPONSIBILITY FOR THE INCORRECT INFORMATION THAT YOU PROVIDED IN YOUR ORDER.
IF A PACKAGE IS RETURNED DUE TO INSUFFICIENT ADDRESS, EXOTIC SOLE IS NOT RESPONSIBLE FOR ANY SHIPPING FEES. CUSTOMERS MUST MAY RESHIPMENT FEE OR CAN BE ISSUED STORE CREDIT. NO REFUNDS
MY PACKAGE WAS MARKED "RETURN TO SENDER" - WHAT DOES THIS MEAN?
"RETURN TO SENDER" MEANS THAT THERE WAS AN ISSUE WITH YOUR SHIPPING ADDRESS OR DELIVERY PROCESS SO IT IS BEING SENT BACK TO EXOTIC SOLE.
TO ENSURE THAT YOUR PACKAGE IS PROPERLY DELIVERED AND YOU RECEIVE SHIPMENT WITHIN THE TIME FRAME WE ADVERTISE, PLEASE MAKE SURE YOUR ADDRESS IS FULLY ENTERED AND CORRECT. USE CORRECT ABBREVIATIONS AND HAVE SPACES INSERTED PROPERLY.
AS ALWAYS, WE APPRECIATE EVERY SINGLE
ONE OF OUR CUSTOMERS THAT SUPPORT EXOTIC SOLE.
WE’RE ALL IN THIS TOGETHER.